Terms & Conditions
SUPER TRADERS Terms of Trade
SUPER TRADERS submits to you the General Conditions that rule your purchases on the Super Traders Retail Site smart-groceries.com (hereinafter “the Site”). SUPER TRADERS amend regularly these terms according to the modifications, addings, retractings and novelties of the Site. We advise you to refer regularly to the last General Conditions version permanently available at this address:
Super Traders, #185/19/1, 6th Main, APMC Yard, Yeshwanthpur, Bangalore – 560022
SUPER TRADERS reminds you that giving an order implies your full acceptance of the General Conditions of Sale.
The price of the articles offered for sale on our Site include GST when applicable and are subject to the effective laws in force, in particular the Indian taxes.
All products and service orders are displayed in Indian Rupees(). For on-line credit card payments, the total amount due is charged to your credit card in Indian Rupees(). The $US or EURO – Indian Rupees() exchange rate is based on standard daily bank rates. The exact amount in Indian Rupees() is displayed on the page where you enter your credit card information.
SUPER TRADERS and its partners will be allowed to modify at any moment the products and services prices. In case of price changing during your giving an order, the appropriate price will be precisely the one inscribed on the product or the service at the moment of your order.
SUPER TRADERS is allowed to modify regularly its products and services catalog.
In case you do a mistake in ordering a product or a service, SUPER TRADERS will pay you back with a voucher which amount will correspond to the paid surplus. In case SUPER TRADERS or one of its partners are responsible for the mistake, SUPER TRADERS will pay you back either in the form of voucher or in the form of a cheque which amount will correspond to the paid surplus. In return, you promise to destroy all the loaded exemplaries.
3. PAYMENT, SECURITY OF TRADE AND INSURANCE
The price is immediately eligible at the order moment. You have the possibility to pay by credit card.
SUPER TRADERS enforces customer protection by certifying your purchases on the Site.
Security of trades: When you place an order on the Site, you are asked for your credit card number. SUPER TRADERS is committed to transmitting your credit card number in an encrypted format. For this reason, Super Traders has subscribed to the “DirecPay” system in order to secure transactions on the Site. At payment of your order, your credit card number is send under a completely secure transmission to the financial establishment duly allowed to receive your order payment.
SUPER TRADERS RETAIL DOES NOT STORE YOUR CREDIT CARD INFORMATION.
At the trading on line procedure end, you will be sending a digital invoice. Super Traders hold at your disposal the transaction paper invoice that you will be given provided you ask for it in writing. This invoice is the purchase proof on the Site and the proof of your Super Traders General Conditions approval.
5. TERMS OF PRODUCT OR SERVICE USE
You admit and you accept that the product or the service bought is delivered to you in good condition. If you find any discrepancies, you may inform us and we shall try to resolve to best of our mutual convenience and satisfaction. You may inform of an error in delivery by sending an e-mail to:firstname.lastname@example.org
6. REFUND & CANCELLATION POLICY
Cancellation of Order
1. SUPER TRADERS shall have the right to refuse or cancel any orders placed for Products listed at an incorrect price, rebate or containing any other incorrect information or typographical errors. SUPER TRADERS shall have the right to refuse or cancel any such orders, whether or not the order has been confirmed and User has been charged.
2. Customer shall be entitled to cancel an order of any Product, only before the Order has been shipped. Cancellation of the order can be done logging on to SUPER TRADERS ecommerce website(“e-commerce website”).
3. The Customer will be bound by the Cancellation and Return policy on (ecommerce website and shall not hold SUPER TRADERS (“Company”) liable for any loss that she/ he may incur due to cancellation and or return of the order.
6 a.Returns after Dispatch of Products (Only in case of damage to packaging and wrong product shipped. No exchanges allowed)
In case the Product is found having damage in packaging after delivery of the same and/or the wrong product is shipped, the User can request for return of the Product any time after delivery of the Product but not later than three (3) days from the date of delivery of the Product through e-commerce website.
The Customer needs to follow the process defined below for return: Send an email to email@example.com seeking for return of the Products
For all returns to be considered valid by the Company the said return of the Products needs to be accompanied with the Invoice; All approval of returns are subject to verification by the Company and the same are left to the sole discretion of the Company.
In case the Customer finds quality issues after opening the package , the said grievance may be addressed to firstname.lastname@example.org or a complaint lodged with the customer cell at +91 98805 09785.
In case, the Customer opts for return of the Product due to damage of packaging or wrong product shipped, Customer will have to ensure that the Product is returned in the condition as.
The Customer will be bound by this Policy and shall not hold the Company or the e-commerce website liable for any loss that she/ he may incur due to cancellation or return of the order.
Order will be cancelled and a refund will be initiated within one week when we have received the returned product.
7. CUSTOMER SERVICE
For any further information, you should browse the SUPER TRADERS forum In order to be offered a personalized and effective customer service, you promise to supply us a real and complete information during your SUPER TRADERS registration.
8. PROPERTY AND RISKS CONVEYANCE
9. PROPERTY RIGHTS
Every element you will find on the Site in particular the texts, the information, the images, the software, the logos and other distinctive signs etc. may be protected by property rights in particular copyrights. By the way you promise not to reproduce, copy, sell, resell, rent or exploit etc. whole or part of these elements in a commercial or other purpose, unless you have allowed to do it by the beneficiary.
Every representation or reproduction, total or partial, of the SUPER TRADERS catalog without SUPER TRADERS license is strictly forbidden. You are not allowed to reproduce, copy, sell, resell or exploit whole or part of the SUPER TRADERS catalog in a commercial or other purpose.
SUPER TRADERS does not provide any express or implicit guarantee, including, without such list being exhaustive, the guarantees regarding the quality and compatibility of the service with a specific use, and non-violation of the service use rules by its users. In particular SUPER TRADERS does not guarantee that the service (i) shall exactly met your expectations (ii) shall be uninterrupted, timely, reliable or free of any error (iii) the results that may be obtained by using the service shall be accurate and reliable (iv) the quality of all the products, services, information or other material bought or obtained by you on the service shall be up to your expectations, and (v) that any faults in the software used shall be corrected.
Moreover, subject to the regulations in force, SUPER TRADERS may not be held liable for any direct or indirect damage (notably loss of profits, clientele, data or other loss of intangible assets even if SUPER TRADERS is informed that such damage is potential) that may arise from (i) the use or on the contrary the impossibility of using the service (ii) the cost that may arise from the acquisition of substitute goods and services (iii) following unauthorized access to the service by a user or modification of your transmission or of your databank (iv) following a declaration or the conduct of a third party on the service and (v) any other issues concerning the service.
11. OTHER PROVISIONS
These General Conditions of Sale of the product and the service represent the entire agreement between SUPER TRADERS and you for the use of the service, and replace any previous agreement between you and SUPER TRADERS. As we indicated above, you may also be subject to the additional General Conditions of sale specific to certain services, third party content and third party software which will be provided to you when you access such service, content or software. Failure by Super Traders to exercise its recognized rights in application of these General Conditions of sale is(are) cancelled by a court decision, the other provisions shall remain valid and shall continue to apply to the parties. The headings of the articles are provided for guidance only.
12. LAW ENFORCABLE / JURISDICTION
CONTRACTS BETWEEN YOU AND Super Traders SHALL BE GOVERNED BY THE INDIAN LAW AND ALL DISPUTES SHALL BE EXCLUSIVELY SUBMITTED TO THE INDIAN COURT JURISDICTION AT BANGALORE
Bangalore – 560022